Privacy Policy

Effective Date: 23rd May 2024

Introduction

Talkk.ai ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes the types of information we collect and how we use it when you visit our website https://talkk.ai/ or use our services (collectively, "Services").

1. Information We Collect

We collect several types of information when you use the Services:

  • Information you provide:
    • This includes information you submit when creating an account, such as your name, email address, company name, and potentially username.
    • It may also include communication content, such as messages sent through the Services and any information you provide through chatbot interactions.
  • Information collected automatically:
    • We collect certain information automatically when you use the Services, such as your IP address, browser type, operating system, and the pages you visit.
    • We may also collect information about your device and how you interact with the Services, such as clickstream data and usage statistics.
  • Cookies and other tracking technologies:
    • We may use cookies and other tracking technologies to collect information about your activity on the Services. Cookies are small data files that are stored on your device. They allow us to track and target the interests of our users to enhance your experience.

2. Use of Information

We use the information we collect for the following purposes:

  • To provide and operate the Services;
  • To process your transactions and requests;
  • To send you marketing communications (with your consent);
  • To personalize your experience with the Services;
  • To improve the Services, including analyzing chatbot interactions;
  • To comply with the law;
  • To detect and prevent fraud or other illegal activity.

3. Sharing of Information

We may share your information with third-party service providers who help us operate the Services. These service providers are contractually obligated to keep your information confidential and secure.

We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to:

  • Comply with a legal process;
  • Protect the rights or safety of you or others; or
  • Prevent fraud or other illegal activity.

4. Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also consider factors such as:

  • Legal obligations: We may be required by law to retain your information for a certain period of time.
  • Statute of limitations: We may need to retain your information for a period of time to defend ourselves against legal claims.
  • Business needs: We may retain your information for a period of time for legitimate business purposes, such as analyzing trends or improving our Services.

5. Your Choices

You have certain choices regarding your information:

  • You can access and update your account information at any time.
  • You can opt out of receiving marketing communications from us.
  • You can delete your account at any time.

6. Data Breach Notification Procedures

In the event of a data breach, we will take steps to investigate the breach, notify affected individuals, and take appropriate remedial action. We will notify you by email if your personal information is compromised in a data breach. The notification will describe the nature of the breach, the steps we are taking to address it, and what you can do to protect yourself.

7. Children's Privacy

The Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

8. Security

We take reasonable steps to protect the information you provide to us from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own country.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@talkk.ai