Deliver consistent, intelligent, omnichannel support across customer care, billing, network issues, KYC, fraud prevention, and sales. Automate complex workflows with autonomous agents purpose-built for the telecom lifecycle.
Deliver consistent, intelligent, omnichannel support across customer care, billing, network issues, KYC, fraud prevention, and sales. Automate complex workflows with autonomous agents purpose-built for the telecom lifecycle.
Handles common customer service requests across chat, voice, WhatsApp, and digital channels while preserving full customer context across interactions. The agent resolves plan queries, service requests, and account updates while maintaining cross-channel history and reducing dependency on manual L1 handling.
Supports billing inquiries, payment reminders, transaction confirmations, and dispute workflows across customer touchpoints. The agent explains bills, charges, and usage details clearly, coordinates reminders, and routes structured disputes for faster resolution while improving billing transparency.
Assists in identifying and handling network-related issues using service signals and location context. The agent captures complaints, checks outage status, verifies service availability, and routes unresolved issues to NOC teams for coordinated resolution.
Manages proactive communication during planned and unplanned service disruptions. The agent sends timely outage notifications, shares expected resolution timelines, and handles common outage-related queries to reduce inbound support surges.
Supports digital onboarding and KYC workflows aligned with telecom compliance requirements. The agent collects and validates customer information, coordinates document verification, and routes exceptions for manual review to ensure structured, accurate onboarding.
Monitors telecom activity to identify and triage potential fraud and security risks. The agent flags unusual behavior patterns, applies rule-based risk scoring, and routes high-risk cases for investigation to strengthen operational oversight.
Supports intelligent plan discovery and recharge journeys based on eligibility and usage context. The agent suggests relevant plans and add-ons, ensures policy alignment, and reduces incorrect or ineligible selections.
Assists sales teams by capturing intent across digital touchpoints, applying qualification rules and scoring, and routing leads to appropriate sales or self-service workflows.
Empowers human agents with real-time access to subscriber data, policies, and knowledge resources. The agent retrieves accurate contextual answers instantly, reducing dependency on supervisors and improving response consistency.
Tracks service timelines and workflow execution across support, billing, onboarding, and operational processes. The agent monitors SLA adherence in real time, triggers alerts for delays, and improves visibility across teams.
Analyzes recurring complaints, service disruptions, and operational data to identify systemic gaps and improvement opportunities. The agent highlights repeat issues and enables cross-team corrective actions.
Faster issue resolutionProactive outage managementAutomated NOC workflowsQuick deployment
Transform your telecommunications operations by empowering every critical stakeholder with task-specific, governed AI intelligence.
Telecom operators typically observe measurable improvements across service quality, operational efficiency, and revenue protection when workflows are supported by governed AI agents.
Routine customer service, billing, onboarding, and network-related workflows are handled through structured automation and assisted execution.
Billing inquiries, disputes, and payment workflows are handled with greater consistency and validation.
Subscriber onboarding workflows are streamlined through structured data capture and exception routing.
Consistent engagement and lifecycle-aware communication support improved retention.
Customer queries across chat, voice, IVR, WhatsApp, and digital channels can be resolved more efficiently through coordinated handling.
Network incidents and service disruptions are communicated proactively to reduce inbound support surges.
Returns, SIM-related activity, and account actions are monitored using rule-based risk indicators.
Customer interactions across all channels operate with shared context and consistent handling.
A Journey Through Talkk.ai
A dedicated Talkk.ai engineer works alongside your team to configure agents, set up integrations, and validate workflows.
We take responsibility for getting your agents live - that is from design to production deployment.
Your teams receive hands-on training, best-practice workflows, and governance guidelines to manage and scale your agents independently.
A dedicated project manager ensures clear communication, predictable timelines, and smooth execution end-to-end.
