Enable personalized shopping, streamlined retail operations, and scalable customer experiences using governed, task-specific AI agents that operate with defined controls and human oversight.
Enable personalized shopping, streamlined retail operations, and scalable customer experiences using governed, task-specific AI agents that operate with defined controls and human oversight.
Ensures consistent handling of customer interactions across web, mobile, WhatsApp, chat, and voice by preserving context throughout the journey. The agent maintains a unified view of customer history, eliminates repetitive explanations, and enables smoother progression from query to resolution across channels.
Supports recovery of stalled or abandoned purchase journeys through contextual, rule-governed engagement. The agent detects drop-offs, triggers structured reminders, and aligns recovery actions with pricing, promotion, and eligibility rules to maximize conversion without compromising margins.
Coordinates order-related interactions across commerce and fulfilment systems, providing real-time visibility while preserving order context across channels. The agent reduces inbound order-status queries and improves transparency throughout the delivery lifecycle.
Manages structured return and refund workflows within defined business rules and exception thresholds. The agent automates eligibility validation, tracks refund progress across systems, and routes complex scenarios to human teams when required.
Provides near real-time inventory awareness across warehouses, stores, and marketplaces to prevent fulfilment inconsistencies. The agent reduces stock mismatches and enables availability-aware customer interactions across discovery and checkout journeys.
Enhances product discovery using contextual signals such as browsing behaviour, availability, and preference patterns. The agent ensures relevance, aligns recommendations with real-time stock visibility, and maintains consistency across discovery channels.
Supports customer service and operations teams with instant, policy-aligned access to product, order, and procedural information. The agent improves response consistency while reducing dependency on supervisory escalations.
Continuously analyzes customer conversations to detect urgency, dissatisfaction, and escalation risk. The agent enables intelligent prioritization and controlled routing during peak volumes.
Monitors service timelines and workflow execution across customer and operational processes. The agent tracks benchmarks in real time and triggers alerts for potential delays or SLA breaches.
Analyzes recurring complaints, fulfilment gaps, and operational inefficiencies to surface actionable insights. The agent enables cross-functional visibility and supports continuous improvement initiatives.
Faster supportAutomated workflowsHigher conversionsQuick Deployment
Enable measurable improvements across customer-facing and operational retail workflows while maintaining governance, consistency, and operational control.
With agents resolving issues, fetching data, and taking actions instantly, customers get updates in seconds—not hours. Auto-generated summaries, suggested responses, and smart ticket routing accelerate support workflows.
Agents detect drop-offs, trigger structured reminders, and align recovery actions with pricing, promotion, and eligibility rules to maximize conversion without compromising margins.
Inventory Agent + Supply Chain Agent coordinate to prevent shortages, predict demand, and reduce stock mismatches. Order Ops + Logistics Agents detect delays and notify customers automatically.
Personalized journeys, agentic campaign orchestration, and intelligent loyalty flows increase return visits. Loyalty redemption and personalized engagement at checkout drive repeat purchases.
Through dynamic promotions, real-time inventory intelligence, and personalized product guidance. Multi-agent orchestration across Discovery, Promotions, and Recovery improves checkout completion.
Agents autonomously manage returns, refunds, order updates, cancellations, warranty checks, fraud detection, and catalog fixes—reducing manual intervention across repetitive processes.
Agents score returns, validate claims, detect patterns, and stop suspicious activities. Returns & Refunds Agent collaborates with Fraud & Order Ops agents to reduce human involvement in exception handling.
Every channel—WhatsApp, website, email, voice, in-store—operates with the same intelligence and context. Identity stitching across channels ensures unified customer history and eliminates repetitive explanations.
A Journey Through Talkk.ai
A dedicated Talkk.ai engineer works alongside your team to configure agents, set up integrations, and validate workflows.
We take responsibility for getting your agents live - that is from design to production deployment.
Your teams receive hands-on training, best-practice workflows, and governance guidelines to manage and scale your agents independently.
A dedicated project manager ensures clear communication, predictable timelines, and smooth execution end-to-end.
