How AI drives customer engagement!
When we hear the phrase “Customer Engagement,” what comes to mind? Every business is based on customers; customers propagate the business towards profits. Due to their driving force, customers must be kept engaged and inclined towards the specific organization. This can be a challenging task as people are of different mindsets, personalities, and opinions.
How do we measure user engagement with Artificial Intelligence?
User Engagement is measured through Artificial Intelligence in certain forms in a robust manner. The number of customers engaging with the website, the different types of pages visited, and all kinds of customer cohorts are measured effectively by A.I. This data helps drive the business’s tactics and projects towards fulfilling the requirements thoroughly and inviting positive feedback from the customer. .
Types of user engagement with AI
Industry reports suggest that Almost 40% of all customer interactions will be automated through AI and machine learning by 2023.
A recent report from Capgemini entitled AI and the Ethical Conundrum indicated that 54% of customers said they have daily AI-enabled interactions with businesses, including chatbots, digital assistants, facial recognition, and biometric scanners, and 49% of those customers found AI interactions to be trustworthy, up from only 30% in 2018.
Examples of how AI is being used to engage users.
A.I. is used in various spheres of a company; engaging users can be accomplished in many ways through its development.
Conversational chatbots are an exciting way of increasing engagement through their multifarious advantages.
- Accurate and effective
- Efficient and
- Contactless Customer Experience
- Upsell Opportunities
- Enhanced Customer Experience
- Reduction in Operating Costs
Challenges of user engagement with AI.
Customer Engagement is a tedious tale indeed. Customers drive the sales of any corporate, and it’s essential to cater to their needs. Corporates all around the world face the challenges associated with it. It is one of the most essential aspects of a company. Hence, the efforts to improve are never-ending. Here are some of the challenges faced:
- Lack of tools
- Failure to meet increased expectations
- Increased customer distraction
- No crisis management or escalation protocol
To conclude
So, the need for a game-changer is felt and hence, Prepare to be amazed! As we introduce #Talkk
A revolutionary software built to achieve enhanced customer engagement and a free-flowing atmosphere.
- Talkk is omnichannel, it helps form personalized conversations hereby forming a direct relation with the customer.
- Talkk comes with 100+ pre-built templates facilitating ease of access and zero coding requirements.
- Talkk offers multilingualism and live chat services erasing the need for diversion.
- Talkk is the new enhancer of customer engagement, it eradicates several problems and benefits the company.
Get in touch now to keep customers happy and wanting more!
