Difference between Voice bot and Text bot
Artificial Intelligence has been a menace in the development of every industry. Conversationally, we are as advanced as we can get. Text-bots and Voicebots are tools of conversational A.I. built for the modern world to incorporate enhanced interaction into a business in terms of its online presence. They are the new method of interaction between the consumers and sellers.
Tech behind voice bot and chatbot. How are they different?
Text bots are a great way to automate your communications. These can be great communication tools and cause high interaction, leading to higher growth. The critical point is the application of artificial intelligence to perceive a human-like conversation.
Voice bots provide us with a similar purpose but a different alternative to texts, i.e., A. I powered voice responses. This difference is significant.
The A.I. used in voice bots uses intensive observants in human speech to showcase thorough and fluid communication.
Are personal assistants and voice bots the same?
Personal assistants and voice bots are products of advancements in A.I., and both derive fruitful results for a company. Often confused with each other, both provide a different perspective to users.
Chatbots lack ‘understanding’ of human emotions. They provide accurate answers to queries but fail to understand our moods and emotions and don’t know how to reply accordingly. On the other hand, with the use of advanced natural language processing, virtual assistants can analyze the intricacies of natural language. Therefore, virtual assistants interact with users much more human-like, offering higher efficiency and accuracy. However, with the help of A.I. emotional intelligence, chatbots that can gauge human sentiments are now being developed.
Examples of successful voice bots in action across industries
There is no doubt that voice bots can elevate the quality of your customer service. They can play different roles in different industries, banking, fintech, retail, or logistics. From automated answering to the reduced wait time for your customers, voice bots will look after them all. Even more, voice bots can pull essential information to help your customers in times of their need. Most brands use them as their extended team, termed the digital workforce.
Here are some famous use cases of voice bots:
- Self-service experience:
Around 66% of customers prefer self-service over speaking with a customer support agent. However, the self-service channel should be enough to contain the customer. Conversational IVR is an IVR with a voice Bot integration. It can conduct a human-like conversation by analyzing the intent of the customer’s speech.
- Proactive update on deliveries:
Customers love notifications on their deliveries. The usual trend is to call up or check on the website to track where the parcels are. To make the experience seamless, deploy a voice Bot that will proactively call customers when they are closer to receiving their deliveries. These time-triggered calls will confirm the delivery address and leave a personal greeting on behalf of the company. This subtle gesture can make your customers delighted and satisfied with choosing your company. Though some companies are using call blast IVR to send an update over a call, it usually remains a one-way conversation, and customers might want to know more during such a call that a voice Bot can efficiently handle.
How to choose the right type of bot for your business?
Selecting a chatbot is not easy as either several options exist which are hardly distinguished, or sometimes viable options cease to exist. Several components need to be kept in mind while choosing a chatbot:
- Purpose
- Customer base
- Problems endured
- Cost and efficiency
To conclude
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