With Chatbots becoming the mainstream, industries across domains are using them as they offer greater and less intrusive opportunities when it comes to customer engagement (especially for hyperconnected millennials). If you manage your own restaurant, then you know how important it is to provide excellent customer service. One of the best ways to do this is by creating a restaurant chatbot.
A chatbot is a computer program that can simulate a conversation with a human user. Chatbots are becoming increasingly popular as a way to communicate with business. They can handle a variety of tasks, such as answering FAQ’S, taking orders and making reservation.
Creating a chatbot for your restaurant is easier than you might think. Here we will tell you how Chatbots can help restaurants.
Why you should create a chatbot for your restaurant?
Chatbots, as virtual assistants, are applications designed to perform certain tasks completely autonomously without the need for human supervision, management or authorization. The key to running a service business is to be available 24×7. That’s where the chatbots come in. These bots are also extremely useful when implemented in messaging applications such as Facebook or WhatsApp. Chatbots are versatile and can help take customer experiences at restaurants to the next level.
Here are a few reasons why you should create a chatbot for your restaurant
- A chatbot can take orders 24×7
- Provide personalized meal recommendations
- Answer customer queries without delay
- Increase customer engagement
- Create upselling and cross-selling opportunities
- Collect customer feedback
- Promote your restaurant
- Run marketing campaigns
Create a restaurant in 5 simple steps
Creating a restaurant chatbot can seem daunting, but with a little planning and some basic know-how you can launch your AI chatbot in under 30 mins. With minimal coding Talkk’s chatbots do not need any assistance. Whether you need a chatbot for a small café or a large-scale eatery, there are a few key steps you’ll need to take to get things off the ground.
- Define bot’s purpose
While designing a chatbot it is important to first define its purpose. What do you want your chatbot to do? Do you want it to be a chatbot that manages order, manage customer service, be in charge of reservation or do it all! Once you determine that you can design the conversational flow and choose the right AI technology to power it.
- Choose the right platform
While working on an enterprise chatbot one must make sure it is accessible to many and is packed with features. Talkk’s platform is equipped with features from pre-built integrations to contextual understanding to sentiment analysis for smart escalation, a cutting-edge, ready-to-use AI-powered chatbot.
- Decide on a personality
The key to determine the success of a chatbot is truly its personality. Creating a vibe that is authentic for your brand in terms of visual and the tone of responses is essential. Post interaction with a chatbot a user must be able to register the uniqueness in the conversations and should be able to relate to the brand.
- Write your script
A chatbot script is where you outline possible interactions with your customers and chatbot. It is important to outline a conversation as it helps in continual chatbot learning and also a tool to introduce chatbot to the user. In case the chatbot fails to answer a question, a fallback answer should be scripted and users must be redirected to provide seamless experience.
- Test and launch the chatbot
This is the final step to ensure smooth working of the chatbot is to test your chatbot. To do so you can test it in the Chat widget and also enabling interactions with test users. Launch your chatbot when its satisfactory.
The benefits of having a chatbot for your restaurant
A restaurant chatbot can be used a one stop solution for development, support and service. For a restaurant chatbot a major role is reputation management, meaning restaurants have to be up their game and something that pulls in customers are reviews and feedbacks, so its essential to track feedback and reviews which will influence new customers to try out the restaurant.
Another way one can use the chatbot is for promotional needs. For example, according to your chatbot data one of the members has a birthday coming up. Instead of manually searching registers and log books, would’nt it be convenient to automatically send coupons or birthday special offers via the chatbot? It would result in a high possibility that the person would want to spend their birthday at the restaurant over anyone else.
To wrap things up
To conclude restaurant chatbots have the capability to attract more customers, increase repeat business, advertise special or limited-time promotions, and generate leads for one-off events. Moreover, it can manage all these revenue-generating activities on autopilot. A restaurant chatbot is also a great way to improve guest interactions and engage with them over a platform they find convenient and easy to use.
